FAQ’S

Are your leather products genuine?
100%. Before we opened this e-store, we were disappointed with the number of fake products being sold to customers and the ridiculously priced leather goods, which neither reflected the craftsmanship nor the quality. Hence at Leather Bags Gallery, we make sure all our leather goods are made with selected full-grain, the first layer or top-grain genuine cow/buffalo/goat leather, we never make bags with second layer leather, fake leather or any other poor quality leather.

 My bag’s color and shade seem a little different from the pictures you have up here.
That’s because each leather hide comes from a different animal and it’s only natural for them to have some unique shade or tint. Remember we are talking real 100% genuine leather here? No fake stuff. On the better side, each product has its unique look and feel.

Is it safe to put my credit card number into this website?
We don’t store any of your credit card information (that’s handled by our payment processor, Stripe, Paypal the best and one of the most secure in the business). We never had a single incident of online fraud so far and we will never share your personal information with anyone else.

Which credit cards you accept?
We accept all four regular Paypal credit cards: VISA, MasterCard, AMEX, and Discover.

You accept Paypal payments?
Yes. 

I see some scratches on my bag.
That’s a sign of top-grade leather, mostly full-grain leather. From healed scrapes where the animal possibly brushed against a wired fence, to insect bites or thicker surface areas and neck wrinkles, or even vein marks. Well we all have them, right? These slight irregularities are embraced and incorporated into our products to showcase each product’s natural individuality and their handcrafted nature. Cows roam freely in their natural habitat and it’s only common that their hides carry the marks of their life story. These scratches are a proof that you are getting the first layer genuine cow leather.  

What about customs duties/taxes?
Please note that we ship worldwide and always try to ship in a way that should go through customs without a sweat but some countries have tougher regulations than others and we cannot possibly predict and control the taxes levied by them. We are not responsible for taxes charged by customs. 

*Please note – packages sent without prior discussion via email or phone call will not be processed as returns or exchanges. Please be sure you communicate with us prior to sending something back. Thank you.

Your store is in the USA then why my order was shipped from other countries ?
Affordability. For some of our products, we source the finest leather and craftsmanship from some of the biggest leather producing countries. This helps us offer our customers high-quality leather products at affordable prices. Though we are located in NY, USA for some of our products we proudly partner with creators, artisans and craters from the US to other countries who share our vision and meet standards of craftsmanship, excellence and ethical values. That’s why we offer 100% satisfaction guarantee or easy return-n-refund.

Shipping Carrier?
Our company is in partnership with some of the best shipping services like FedEx, USPS, UPS and DHL carrier. Therefore, you do not have to worry about the shipping at all. Moreover, some of the salient features of our delivery system include:

For any other questions feel free to reach out to us at info@leatherchak.com